rpjili Privacy Policy

1. Introduction

rpjili ("rpjili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the rpjili platform at rpjili.live. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you access or use our website, games, and related services (collectively, the "Services").

This Privacy Policy is issued in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by rpjili in connection with the Services, regardless of whether you are accessing the platform from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your overall agreement with rpjili.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, rpjili acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the Services. This means rpjili determines the purposes and means by which your personal data is processed.

Where rpjili engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or analytics platforms — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with rpjili's instructions and applicable data protection law.

If you have any questions or concerns about how rpjili handles your personal data, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

rpjili collects the following categories of personal data from players and platform users:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify you are 21 years of age or older)
• Gender (optional, for personalization purposes)
• Username and encrypted password
• Nationality and country of residence

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city/municipality, province, and postal code)

3.3 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, PRC ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial image for liveness verification where required
• Source of funds declarations where required by anti-money laundering regulations

3.4 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI or BDO account details — stored in tokenized or masked form only)
• Account balance history
• Bonus and promotional credit records

3.5 Gaming Activity Data

• Game session logs, including games played, bet amounts, and outcomes
• Wagering history and win/loss records
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)

3.6 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking technologies (see Section 10)

3.7 Communications Data

• Records of your communications with rpjili customer support via live chat or email
• Feedback, complaints, and dispute records

4. How We Collect Your Data

rpjili collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar technologies when you browse or use the rpjili platform (see Section 10 for details).
• From third parties — including identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention services, and publicly available sources where permitted by law.

5. How We Use Your Personal Data

rpjili uses the personal data it collects for the following purposes:

rpjili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

rpjili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our contract with you, including account management, payment processing, and delivery of gaming services.
• Legal obligation — processing required to comply with applicable laws and regulations, including KYC, AML, and regulatory reporting obligations.
• Legitimate interests — processing necessary for rpjili's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent — processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Personal Data

rpjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers — such as GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals.
• Identity verification providers — third-party KYC and AML compliance service providers who assist rpjili in verifying player identities and screening for financial crime risks.
• IT and platform service providers — cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the rpjili platform.
• Customer support tools — live chat and helpdesk software providers used to manage player communications.
• Regulatory and law enforcement authorities — where rpjili is required by law, court order, or regulatory direction to disclose personal data, including to PAGCOR or the Anti-Money Laundering Council (AMLC) of the Philippines.
• Professional advisers — lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

8. Data Retention

rpjili retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming activity logs — retained for a minimum of three (3) years from the date of the gaming session.
• Customer support communications — retained for three (3) years from the date of the last communication.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, rpjili will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

rpjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the rpjili platform.
• Encryption of sensitive data at rest, including payment method details and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments of the rpjili platform and infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While rpjili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your rpjili account credentials. If you believe your account has been compromised, please contact our support team immediately via live chat.

10. Cookies and Tracking Technologies

rpjili uses cookies and similar tracking technologies on the rpjili.live website to enhance your experience, maintain session security, and gather analytics data. The following types of cookies may be used:

• Strictly necessary cookies — essential for the operation of the platform, including session management and security features. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and game display options.
• Analytics cookies — used to collect aggregated, anonymized data about how players use the rpjili platform, helping us improve performance and user experience.
• Marketing cookies — used to deliver relevant promotional content to you based on your interests and gaming activity, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the rpjili platform. For strictly necessary cookies, no opt-out is available as they are required for the platform to function.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by rpjili. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

rpjili will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it. rpjili reserves the right to verify your identity before processing any data subject request.

If you are not satisfied with rpjili's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12. Minors and Age Restriction

The rpjili platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing casino-style gambling and online gaming. rpjili does not knowingly collect personal data from individuals under the age of 21.

If rpjili becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the rpjili platform, please contact us immediately using the details in Section 14.

13. Changes to This Privacy Policy

rpjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, rpjili will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how rpjili protects your personal data. Your continued use of the rpjili platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by rpjili, please contact our designated Data Protection Officer (DPO):

For general customer support inquiries unrelated to data privacy, please contact our support team via live chat on the rpjili platform. Our support team is available around the clock to assist players across the Philippines.